Legal Entity: American Honda Motor Co., Inc.
Business Unit: BU Human Resources
Department: DEP Payroll
Division: DIV HR Ops, Total Rewards
Work Location: Honda Heritage Center
Shift: 1st
Workstyle: Remote Eligible up to 20%
Career Level: 2
Job Grade: Non-Exempt-5 (NE5)
The Payroll Support Specialist serves as the first point of contact for payroll-related inquiries and support requests from associates, managers, Human Resources, and external parties. This role provides excellent customer service, resolves Tier 1 payroll inquiries, completes employment and income verification requests, researches legal and documentation requests, and dispatches cases to Payroll Operations, Payroll Tax, or Time & Labor for timely resolution within established service level agreements.
Payroll Customer Service & Tier 1 Case Resolution
• Serve as the first point of contact for payroll-related inquiries submitted through HR
Connect, email, phone, or other service channels
• Resolve Tier 1 payroll questions related to pay, deductions, direct deposit, taxes,
timekeeping, payroll calendars, and general payroll processes
• Provide professional, accurate, and customer-focused communication to associates,
managers, HR partners, and external requestors
• Document case activity, research steps, outcomes, and customer communications
clearly and consistently
• Escalate sensitive, urgent, or complex issues to appropriate payroll teams or
leadership
Case Intake, Triage & Dispatch
• Review, categorize, prioritize, and route payroll-related cases to Payroll Operations,
Payroll Tax, or Time & Labor based on issue type and required expertise.
• Monitor case queues to support service level agreement adherence and timely follow-
up
• Identify missing information and request additional details needed to support
resolution
• Partner with payroll workstreams to ensure cases are routed accurately and closed
with appropriate documentation
• Identify recurring routing issues and recommend improvements to case categories,
intake forms, and knowledge articles.
Employment Verifications, Legal Requests & Administrative Support
• Complete verification of employment and income requests in accordance with
company policy and confidentiality requirements
• Research and support legal requests, subpoenas, garnishment inquiries,
unemployment surveys, and payroll record requests as assigned
• Maintain accurate payroll support documentation and ensure sensitive information is
handled with discretion
• Coordinate with Payroll Operations, Payroll Tax, HR, Legal, or other teams when
additional review is required.
Knowledge Management & Continuous Improvement
• Support creation and maintenance of payroll knowledge articles, service scripts, FAQs,
and standard operating procedures.
• Identify inquiry trends, customer experience concerns, and opportunities to improve
service delivery.
• Participate in training, cross-training, and process improvement activities to strengthen
payroll support consistency
Associate degree in Business, Human Resources, Accounting, Finance, or related field preferred
▪ Equivalent combination of education and relevant experience may be considered.
Minimum Experience
▪ One to three years of customer service, payroll support, HR shared services, human
resources, timekeeping, or related administrative experience.
▪ Experience using case management, ticketing, payroll, or timekeeping systems
preferred.
▪ Experience in handling confidential employee information and service level
expectations preferred.
What differentiates Honda and make us an employer of choice?
Total Rewards:
Career Growth:
Additional Offerings:
Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.
POSITION SUMMARYMcCarthy is seeking a Design Integration Manager to join the regional Design Integration (DI) department in the Dallas business unit. Reporting to the regional Senior Design Integration Director, the Manager will apply their technical expertise to oversee...
Together, we own our company, our future, and our shared success.As an employee-owned company, our people are Black & Veatch. We put them at the center of everything we do and empower them to grow, explore new possibilities and use their diverse talents and perspectives...
...and corporate communication solutions. Job Summary: The Entry Level Marketing Assistant will support the marketing team by assisting with... ...and verbal communication skills. Basic understanding of digital marketing concepts. Proficiency in Microsoft Office Suite...
...Docker, Kubernetes) Knowledge of DevOps practices and tools Building CI/CD pipelines in AWS Requirements Proven experience as a Python Developer, with a minimum of 5 years of hands-on development experience. Strong proficiency in Python and its libraries/...
...in San Diego, CA. For over 30 years, we have specialized in the design, installation, inspection, and maintenance of residential and... ...summer picnic, holiday event)~ Employee Referral Program ~ A management team that actively cares about your professional development...